Customer experiences,
built on rock.
Works with your whole stack
kefoTransform your customer experience
kefo learns, adapts, and improves — so your company performs at its best.
Resolve every request, end to end
Orders, exchanges, refunds — kefo resolves what it's sure of and hands the rest to your team in one tap.
Learns from every conversation
Each ticket, call, and approval settles into a living model of your products and policies.
Adapts to your stack
Works with Shopify, Zendesk, Slack, Klaviyo, Gmail, Stripe, Notion, WhatsApp.
Plugs into the tools you already run — no rip-and-replace.
Speaks every language
Replies in the language they wrote in — 30+ and counting.
Knows the whole story — and acts on it
One shared picture of every order and every customer — and a message out the moment something’s off.
Proactive engagement
kefo writes first — when an item sells out, an address looks wrong or a parcel bounces. Any system can trigger it with one API call.
Shared order context
What no system shows — a parcel that arrived half-empty, a gift that has to land by Saturday — lives in one context per order. Every channel reads it, adds to it and resolves it.
Know your customer
Every order, ticket and call in one profile — so kefo treats a loyal customer like one, and catches a frustrated one before it escalates.
See kefo at work
Drafted, scored and explained — every reply follows a process you own.
Built on processes, not prompts
Your policies become decision trees the agent follows step by step — every time, on every channel.
Shows its work
Every lookup, rule and decision behind a reply, in plain sight.
Knows when to ask
Every run gets a score. Confident ones send themselves — the rest come to you.
Every reply, ready to approve
kefo drafts the reply and stages the actions behind it — your team sends both in one click.
Learns from every edit
When your team rewrites a reply, kefo spots the pattern and proposes the rule that fixes it.
Picks up the phone
Takes calls with the same knowledge and rules — and hands over when a human should.
Use AI to improve your AI
“Why are tickets being routed to a human agent?”
Explorer
Analyze agent performance with deep research across every conversation it has handled.
Monitors
Surface the categories that need attention — rising edit ratios, escalations, low confidence.
Experiments
Run multivariate tests on trees, templates, and prompts to optimize every resolution.
Observability
Understand every agent action — tool calls, knowledge lookups, decisions, and latency.
Make every customer this happy.
One D2C store
Not a chatbot.
Here's its last 30 days.
kefo doesn't stop at a reply. It ships replacements, changes orders, fixes addresses and picks up the phone.
Order actions
405
changes to orders and money in 30 days — 84% with no one on the team involved.
- Replacement pairs shipped148
- Shipping addresses changed38
- Orders cancelled35
- Out-of-stock items swapped35
- Size & colour swaps31
- Refunds14
- Lost parcels re-sent12
- + 92 more · 1,400+ since launch
“One email, and it was sorted out in no time — the parcel came with the free insoles.”
Address check
491
addresses fixed before the parcel left, without having to ask the customer. Every order gets checked — 10,564 in 30 days.
“My shoes had a longer delivery time. When I asked, they offered me an alternative — which I gladly took.”
Phone calls
771
calls answered by kefo — only 53 handed to a person.
“Customer service answered my question right away.”
Solved end to end
50%
of tickets closed by kefo alone — with no follow-up within 7 days.
“No pre-written standard replies, no brushing me off — always an honest effort to find a good solution.”
First reply
1.1 h
typical wait for an answer, down from 40 hours a year earlier.
One store on Zendesk + Shopify, 16 Sep – 16 Oct 2026. Actions count only ones that actually ran. Solved means no human touched the ticket and the customer didn't come back within 7 days. First reply compared with the same weeks in 2025, before kefo. Reviews: 5-star Trustpilot reviews of the same store, translated from German.
kefo · Aramaic for rock
Build your support
on rock.
Everyone else is building theirs on sand and a clever prompt. See kefo on your own stack, in a personal walkthrough.
No commitment · No credit card · A real person replies